Straight answers.

We supervise properties: sensors monitor water flow, leak points, temperature, and device health around the clock, a trained human assesses every abnormal signal in context, and — with your authorization — we coordinate contractor dispatch. Detection, assessment, action.

No. HavenIQ provides property monitoring, notification, and coordination only. We do not provide security monitoring, life-safety services, or any form of first-responder service. Our focus is property protection: water, temperature, and equipment.

There are two parts: a monthly service price, and the equipment. Service runs $99 (Monitor), $175 (Managed), or $299 (Concierge) per month. The founding pilot — 10 properties — gets the Managed service price at $79 per month, locked for life. Equipment (a typical bundle is about $2,210 installed) can be paid upfront or financed at about $71.31/month over 36 months. We show the full financing breakdown on the pricing page.

A typical sensor-and-thermostat bundle, professionally installed, is about $2,210. You can pay that upfront with no interest — the equipment is yours from day one — or finance it over 36 months at 10% APR (about $71.31/month; total $2,567.18, of which $357.18 is the cost of borrowing). Either way the equipment is yours. If you cancel the service before a financing term is up, the remaining equipment balance becomes due, and we'll always tell you that exact figure in advance.

A flow meter on the water main, wireless leak sensors at high-risk points, a hub, and — where the property warrants it — a shutoff valve. Temperature monitoring uses your existing smart thermostat where you have one. If you already own compatible devices, they may slot into the system.

Where a property has a shutoff valve, it can close automatically at the device level the moment a leak is sensed — that automation belongs to the equipment and works regardless of anything else. HavenIQ's role is the supervision layer on top: detecting anomalies, assessing them with a human, notifying you, and coordinating the response.

A trained person reviews the signal against your property's context — occupancy, season, history. False positives get absorbed silently. Real problems reach you as a call or message with what we know and what we recommend, and with your authorization, a contractor is dispatched.

We currently serve the Waterloo Region — Kitchener, Waterloo, Cambridge, and nearby. If you're close but not sure, ask: jamie@haven-iq.ca.

Yes, and some owners do. A manager handles operations; we handle continuous failure detection and response. The two don't overlap much in practice.

Possibly — many insurers offer discounts for water leak detection and automatic shutoff equipment. The discount is typically for having the equipment; check with your broker about what your policy recognizes. We don't promise specific savings.

Vacant-mode energy optimization — automatically easing heating and cooling while a property is empty — is in development. It is not live yet, and we don't sell it as if it were. Founding pilot properties get new capabilities first as they pass our production gates.