What we watch · Turnover
The gap between checkout and check-in is where reviews are lost.
A short-term rental is a vacant home with a deadline. Whatever fails after checkout has until the next check-in to be found — by you, or by your guests.
Found by you, or found by guests
In our October 2024 survey, 66% of operators had a property failure affect guests within the year — and the expensive part often wasn't the repair. One bad review costs about $3,000 in future bookings on average. The difference between a failure and a review is usually just who discovered it first.
How we supervise the gap
Turnover windows get heightened attention: water flow that doesn't match an empty house, temperature that won't hold setpoint, a device that went dark when the cleaner's done. When something's off, we tell you before your guests can — with enough lead time to fix it or manage it. We've stood in that exact gap with our own rental, found the heat out with guests en route, and paid for it in reviews. That's the afternoon this page exists to prevent.