How it works

A signal is cheap. Judgment is the service.

Every monitoring product can send you a notification. HavenIQ exists for what happens after the notification — the part where someone has to decide what it means and do something about it.

1. Detection — the property reports in, continuously

A flow meter on the water main measures every litre that moves. Leak sensors sit where water hides first: under the water heater, behind the washing machine, near the sump. Temperature monitoring watches for the cold drift that precedes a frozen pipe. And the system watches itself — if a sensor goes quiet, the silence is treated as a signal of its own, because the most dangerous failure is the one that turns off the warnings.

2. Assessment — a human reads the signal in context

This is the part nobody else does. Every abnormal reading is reviewed by a trained person working from documented decision rules. Is this water flow a guest running three loads of laundry, or a line that let go? Is this temperature dip a door left open at checkout, or a furnace that quit? Confidence is built or the signal is dismissed — and only high-confidence anomalies move forward. You are not woken at 2 AM to interpret a graph. That's our job.

3. Action — the problem gets handled

When something real is happening, we act on it. Where your equipment supports device-level automation — like a shutoff valve on the water main — it can close the moment a leak is sensed, before a human could ever react. We contact you with what we know and what we recommend. And with your authorization, a vetted contractor is dispatched to the property. You hear about problems and their solutions in the same conversation.

What happens when nothing happens

Most days, the honest answer is: nothing — and proving that is part of the service. Your monthly report shows what we watched, what we caught, what we dismissed and why. Quiet months are the product working.

Vacant Mode — the philosophy

An empty property should cost less and risk less than an occupied one. Today that means tighter water and temperature thresholds when nobody's home. On our roadmap, it grows into energy optimization — automatically easing heating and cooling during vacancy. That capability is not live yet, and we won't pretend otherwise; founding pilot properties will be the first to get it when it passes our production gates.