How it works
A signal is cheap. Judgment is the service.
Every monitoring product can send you a notification. HavenIQ exists for what happens after the notification — the part where someone has to decide what it means and do something about it.
Detection
The property reports in, continuously.
A flow meter on the water main measures every litre that moves. Leak sensors sit where water hides first — under the water heater, behind the washing machine, near the sump. Temperature monitoring watches for the cold drift that precedes a frozen pipe. And the system watches itself: if a sensor goes quiet, the silence is treated as a signal, because the most dangerous failure is the one that turns off the warnings.
Assessment
A human reads the signal in context.
This is the part nobody else does. Every abnormal reading is reviewed by a trained person working from documented decision rules. Is this water flow a guest running three loads of laundry, or a line that let go? A temperature dip from a door left open, or a furnace that quit? Only high-confidence anomalies move forward. You're not woken at 2 AM to interpret a graph — that's our job.
Action
The problem gets handled.
When something real is happening, we act. Where your equipment supports device-level automation — like a shut-off valve on the water main — it can close the moment a leak is sensed, before a human could react. We contact you with what we know and what we recommend, and with your authorization, a vetted contractor is dispatched. You hear about problems and their solutions in the same conversation.
What happens when nothing happens
Most days, the honest answer is: nothing — and proving that is part of the service. Your monthly report shows what we watched, what we caught, what we dismissed and why. Quiet months are the product working.
Vacant Mode — the philosophy
An empty property should cost less and risk less than an occupied one. Today that means tighter water and temperature thresholds when nobody's home. On our roadmap, it grows into energy optimization — automatically easing heating and cooling during vacancy. That capability is not live yet, and we won't pretend otherwise; founding pilot properties will be the first to get it when it passes our production gates.
Install photo — flow meter and shutoff valve on the water main